Frequently asked questions

Which content is not allowed on my server(s)?

Novogara does not allow anything (related) to the following content:

- Spam
- Malware
- Phishing
- Ddos
- Childporn

Is it allowed to use your servers for streaming purposes?

When you use our servers as streaming server or as streaming relay servers we require you to have a takedown tool, because abuse reports have to be dealt with within 20 minutes from notification by the copyright holder. If no such takedown tool is available or if we find out abuse is not being dealt with accordingly, it is not allowed to use our servers for streaming purposes. 

I have ordered a new server but not yet received details

Servers are delivered within max 48 hours after your order, most of the time you will have your server within 60 minutes.
But it can happen this takes more time, you will be notified by our provisioning department per e-mail once the server is ready.

Does Novogara provide ddos protection?

Novogara does only provide DDOS protection against "LARGE" attacks, not small ones. 
Attacks like NTP, SSDP, DNS amplification are filtered by our backbone.
For small attacks we advise to use a reverse proxy on your server (e.g. nginx) or use external services like Cloudflare.

Does Novogara provide refunds?

Novogara does only provide refunds on NON-delivered services.
Once a server is delivered we dont provide a refund, unless we did not deliver what you ordered.

If the server is not delivered yet you always have the right on a refund.

Are your dedicated servers managed?

All our servers are unmanaged, we only manage the network connection and equipment.
But if you have any software questions and we do have the knowledge to help you we will always do this!

I need KVM with my server, is this possible?

We don't offer KVM by default with our servers, however we have a few remote kvm systems.
IF they are not already in use by another customer we are able to connect them temporary to your server so you can use it for a couple of hours.