Self-hosting a helpdesk
Your support history is some of your most valuable data. Running the helpdesk yourself keeps it, and its mailbox, under your control.
What it needs to run well
A helpdesk is a web app, a database and a mail pipeline. None of it is heavy, but the mail side is where self-hosting earns its keep and its homework — tickets are useless if the notifications land in spam.
Mail deliverability is the hard part
Sending from your own server means getting SPF, DKIM and DMARC right, warming the IP, and keeping off blocklists. We walk through it in mail from your server and SMTP ports. Get this right once and your queue is reliable for years.
Back up the conversation
The ticket history is the asset. Back up the database and attachments on a real schedule (database backups), keep a copy offline, and test the restore. If the helpdesk is customer-facing, put it behind a reverse proxy with proper certificates.
Still stuck? Mail support@novogara.com — an engineer answers, at any hour. Back to the knowledge base