Confidentiality and NDAs
Most of what people ask an NDA to cover, we already treat as confidential. Here is what that means in practice.
What is confidential by default
- That you are a customer. We do not publish a customer list and we do not name you in marketing without asking.
- What you run. Your specification, your traffic, your tickets, your architecture.
- Your contact details and commercial terms.
- Anything you tell support in the course of getting something fixed.
None of that requires an agreement; it is how we operate. The terms and the data processing agreement set out the formal position, and the privacy statement says what we hold about you.
What we will not do
We will not confirm or deny that a particular company is a customer to someone who asks, by phone or by email. That includes people who sound authoritative and people who claim to be acting for you. If you want us to speak to a third party — an auditor, a partner, a prospective investor — tell us in writing first and say exactly what they may be told.
For requests with legal force the rules are different and set out separately in when authorities ask for data.
Will we sign your NDA
Usually yes, for a mutual agreement of reasonable scope. Send it to support@novogara.com and it goes to the right person.
What slows it down, so you can avoid it:
- One-sided terms where only we are bound
- Indefinite duration with no survival limit
- Jurisdiction outside the EU for a Dutch company with Dutch customers
- Clauses that conflict with our legal obligations — we cannot agree never to disclose something a court orders us to disclose
- Blanket non-solicitation or exclusivity bolted onto an NDA
Using us as a reference
The reverse case: if you want to name Novogara as your provider, that is entirely your call and you need nothing from us. If you would like us to speak to a prospect of yours, or to be named as a reference customer in return, ask — that is a conversation, not a form.
Your own customers
If you resell or host for others, their confidentiality is your obligation, not ours. We take instructions from you about your machines and will not discuss your account with your customer or theirs with anyone. That boundary works in both directions — see who may act on your account.
When something goes wrong
If we ever get this wrong, tell us and we will say what happened. A provider who quietly confirms customer relationships to whoever asks is a liability, and we would rather be held to that than explain it away.
Still stuck? Mail support@novogara.com — an engineer answers, at any hour. Back to the knowledge base