From quote to login
No configurator to fight with and no sales call. Three steps and a machine.
1. Tell us what you need
A full specification if you have one, or just the workload. Use the quote form or mail support@novogara.com. Only your name and email address are required — anything you leave blank, we propose.
2. We come back with a build and a price
Configuration, uplink and price in one reply, usually well within the day. If something in your specification is going to cause you trouble we say so before you pay, not after.
3. Delivery
Most machines are live within 60 minutes of the order, and never later than 48 hours. You receive the IP address and the root credentials by email. If a build takes longer than usual, you hear it from us rather than having to ask.
Then work through your first hour with a new server.
Paying
Everything is paid in advance, by bank transfer or credit card. The invoice for the next period arrives fourteen days before it starts. See invoices, payment and cancellation.
Bulk and resellers
Ordering a rack of machines, or capacity to resell under your own name? Say so in the first mail — pricing and terms are worked out with you rather than read off a list. See resellers.
Still stuck? Mail support@novogara.com — an engineer answers, at any hour. Back to the knowledge base