Contract lengths and payment terms
Two products, two rhythms. Neither has a surprise in it, which is the point of writing them down here.
Dedicated and bare metal servers
Monthly by default, paid upfront. The invoice for the coming month is issued before that month starts, and the service runs once it is settled. There is no minimum term beyond the month you are paying for, and no exit fee.
Longer terms are possible if you want them — quarterly or annual, usually at a better rate. That is a conversation with sales rather than a checkbox, because it is priced against what you are taking.
Colocation
Annual, minimum. Rackspace is a different kind of commitment on both sides: we are reserving physical space, power and port capacity that cannot be resold the moment you leave, and you are planning hardware around staying put. A one-month colocation contract would be priced so unattractively that nobody would want it.
Power and cross-connects are agreed in the same contract. If your draw changes materially during the year, talk to us rather than quietly adding machines — power is the one resource in a rack that genuinely runs out.
Why upfront
Because the alternative is chasing payment for capacity already consumed, and the cost of that chase ends up in everybody's price. Paying ahead keeps the number on your invoice the same as the number on the quote.
Renewal and notice
A monthly server renews each month until you tell us otherwise. Cancel before the next invoice is generated and there is nothing further to pay — see cancelling a service for the exact timing and what happens to your data afterwards.
A colocation contract renews at the end of its term unless notice is given. The notice period is in your contract; it is there so that neither side is surprised by a rack that needs emptying with a week's warning.
Account credit
You can hold credit on your account and it is applied automatically to new invoices as they are generated. It is convenient if you order often or want to fund a quarter in advance. Credit is used against services, not paid back out — we are an infrastructure provider, not a bank. See invoices and payment for how it is applied.
Changing specification mid-term
Upgrades are usually straightforward: more memory, more disk, a faster port. Downgrades take effect at the next renewal rather than mid-month, because the hardware is already allocated to you. Either way, ask — most changes cost a reboot and a prorated adjustment, nothing more.
Still stuck? Mail support@novogara.com — an engineer answers, at any hour. Back to the knowledge base