Migrating away from us
A supplier you cannot leave is not a supplier anyone should choose. So here is how, without a conversation you have to steel yourself for.
Notice
Mail us or cancel in the portal. It ends at the end of the running term: the month for a dedicated server, the year for colocation. No notice games and nobody calling you to talk you out of it.
Your data
Get it off before the term ends. When it does, the machine is wiped and re-used, and we hold no copy — so there is nothing to ask for afterwards. Copy, verify the copy opens somewhere else, then confirm the cancellation.
Need a few extra days to finish a migration? Ask. We would rather extend by a week than have you lose something.
Your addresses
Addresses from our range stay with us. If your customers sit on them, renumbering is the painful part of any move — which is precisely why we recommend bringing your own IP space from the start, even though it makes leaving us easier. A relationship that depends on an address plan is not a relationship.
Your hardware
Colocated equipment is yours. Tell us how you want it collected or shipped and we package it and hand it over; see sending us hardware or parts.
Account credit
Credit does not expire and is not paid out: it is an advance payment for our services, so a remaining balance stays on your account for a future order. Worth keeping in mind when you decide how much to deposit.
And if you come back
Plenty of people do. We keep no grudge and no file — mail us and we start a new quote like the first time.
Still stuck? Mail support@novogara.com — an engineer answers, at any hour. Back to the knowledge base