Prepaid balance and credit
You can hold a balance with us and let invoices draw against it. It smooths budgeting, suits some payment methods, and is simple once you see how it applies.
How credit applies
A prepaid balance sits on your account and is applied automatically to invoices as they are issued, oldest first, until it runs out. A credit we add — for a correction, a goodwill gesture or an SLA claim — works the same way: it reduces the next invoices rather than being paid out. Your balance and its history are visible in the portal.
When paying ahead helps
- Budgeting — settle a quarter or a year up front and stop processing monthly charges.
- Paying by crypto — topping up a balance avoids a separate transaction for every invoice.
- Smoothing out variable bandwidth bills against a held balance.
Getting it right
Reference your account clearly when you send a payment so it lands on the right balance — an unreferenced payment is slower to place. If a credit ever looks wrong, tell us with the invoice number and we will trace it. See billing and ways to pay for the basics.
Still stuck? Mail support@novogara.com — an engineer answers, at any hour. Back to the knowledge base