Secure disk disposal
The data on a drive outlives the service. What happens to that drive when you cancel, upgrade or when it fails is a question worth asking before you need the answer.
Wipe, or destroy
A healthy drive at end of service is securely erased before it is reused. A drive that has failed cannot always be wiped reliably, so it is physically destroyed instead. Either way the goal is the same: your data does not travel to the next tenant. Tell us your requirement and we will confirm the method and, where you need it, provide a record.
Encryption makes this trivial
If the disk was encrypted from the start, disposal is simply destroying the key — the data is unreadable whatever happens to the platter afterwards. This is the strongest argument for full-disk encryption on anything sensitive: you control the kill switch, not the hardware's final journey.
Before you hand hardware back
On a cancellation, take your final backup and confirm it restores, then let us know the machine is clear to reclaim. If you ran encryption, destroying your keys is the cleanest possible end. See cancelling and leaving for the full off-boarding.
Still stuck? Mail support@novogara.com — an engineer answers, at any hour. Back to the knowledge base