Transparency and requests
Where your data is handled, and how requests about it are treated, is part of what you are buying. We would rather state our approach plainly than leave you guessing.
We require proper process
We respond to lawful requests that come through the correct legal channels for a Netherlands company, and not to informal ones. A request has to be valid and properly served before we act on it; we do not hand over customer data on an email that merely claims authority. The detail of how that works is in law enforcement requests.
What we will and will not do
We will do what the law genuinely requires of us. We will not go beyond it — no fishing expeditions, no volunteering of data that was not properly compelled, no quiet backdoors. Where we are permitted to tell you about a request concerning your service, our preference is to do so.
Your data, and your trust
The content on your servers is yours; we run the infrastructure, we do not mine what is on it. That principle runs through our GDPR responsibilities, our retention limits and our confidentiality terms. If how requests are handled matters to your decision, raise it with us directly — you will get a straight answer.
Still stuck? Mail support@novogara.com — an engineer answers, at any hour. Back to the knowledge base