How long we keep data
Keeping data forever is a liability, not a service. We hold what we need for as long as we need it, and are straight with you about both.
What we hold
Broadly: the account and billing records we are legally required to keep, the operational logs that let us run and secure the network, and whatever is on the servers you run — which is yours, not ours to inspect. Each has a different reason to exist and a different lifetime.
How long, and why
Billing and contractual records are kept for the period the law requires of a Dutch company. Operational and security logs are kept long enough to be useful for diagnosis and incident investigation, then rotated out — long enough to catch a slow-burn compromise, not indefinitely. This is the retention side of our GDPR responsibilities and our data processing agreement.
When you leave
The data on your server is yours to take — take your final backup and confirm it restores before the service ends. After cancellation the machine is reclaimed and its disks are cleared (secure disk disposal); we keep only the account records we are obliged to. See cancelling and leaving, and ask if you have a specific retention requirement.
Still stuck? Mail support@novogara.com — an engineer answers, at any hour. Back to the knowledge base